At Urban Elegance, we strive to ensure that your shopping experience is as smooth and enjoyable as possible. Our Shipping Policy is designed to provide you with clear information about how we handle shipping and delivery for your orders. Here’s everything you need to know:

Shipping Rates

We are pleased to offer free shipping on orders over $39.99. For orders below this amount, a standard shipping fee of $7.00 will be applied. This fee helps cover the cost of shipping and handling, ensuring that your products are delivered to you promptly and safely.

Processing Time

Once your order is placed, we aim to process and dispatch it within 1-2 business days. During peak periods, such as holiday seasons or sales events, processing times may be slightly longer. You will receive a confirmation email once your order has been shipped, including a tracking number so you can monitor its progress.

Shipping Methods

We use a variety of trusted shipping carriers to deliver your order. The specific carrier used will depend on your location and the size of your order. Our standard shipping method is designed to ensure timely delivery while keeping costs reasonable.

Delivery Times

Delivery times may vary based on your location and the shipping method chosen. Typically, orders are delivered within 5-7 business days from the date of shipment. However, remote or rural areas may experience longer delivery times. Please note that delivery times are estimated and can be affected by factors such as weather conditions, holidays, and carrier delays.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your shipment’s progress online. If you encounter any issues with tracking or have concerns about your delivery, please contact us at [email protected] for assistance.

International Shipping

At this time, we only offer shipping within the United States. We are continually evaluating our shipping options and may expand our services to international locations in the future. For updates on international shipping availability, please check back with us or contact our customer service team.

Delivery Issues

If you experience any issues with your delivery, such as missing or damaged items, please contact us as soon as possible at [email protected]. We are committed to resolving any problems promptly and ensuring that you are satisfied with your purchase.

Address Changes

If you need to update the shipping address for your order, please contact us immediately. Once an order is processed and dispatched, we are unable to make changes to the shipping address. To ensure your order reaches you without delay, please verify your shipping details before completing your purchase.

Thank you for shopping with Urban Elegance. We appreciate your business and are dedicated to providing you with a seamless and enjoyable shopping experience. Should you have any questions or need further assistance, do not hesitate to reach out to us at [email protected].

Warm regards,

The Urban Elegance Team