At Urban Elegance, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, our Returns Policy is designed to make the return process as smooth and straightforward as possible. Here’s everything you need to know about returning your items:
Return Eligibility
We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- All tags, labels, and accessories must be included with the return.
- The item must not be a final sale or clearance item, as these are non-returnable.
How to Initiate a Return
To start a return, please contact us at [email protected] with the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our customer service team will provide you with detailed instructions on how to return your item, including the return shipping address. Please do not send any items back without receiving authorization from us first.
Return Shipping Costs
If your return meets our policy guidelines, we will provide you with a return shipping label. For returns due to buyer’s remorse (e.g., changing your mind), the return shipping cost will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items.
Refunds and Exchanges
Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable.
If you request an exchange, we will send out the replacement item as soon as the returned item is received and inspected. If the replacement item is out of stock, we will offer a full refund.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and details of the issue. We will arrange for a replacement or a full refund as appropriate.
Final Sale Items
Certain items are marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on our website. If you have any questions about whether an item is final sale, please contact our customer service team before making your purchase.
Contact Us
For any questions regarding our Returns Policy or to initiate a return, please reach out to us at [email protected]. Our customer service team is here to assist you and ensure that your return process is handled efficiently.
Thank you for shopping with Urban Elegance. We appreciate your business and are committed to providing you with the best possible shopping experience. If you have any concerns or need further assistance, please do not hesitate to get in touch with us.
Warm regards,
The Urban Elegance Team