At Urban Elegance, we value your feedback and are here to assist you with any questions or concerns you may have. Whether you need support with your order, have inquiries about our products, or simply want to share your thoughts with us, our dedicated team is ready to help. Here’s how you can get in touch with us:

Reach Out to Us

Email: For the fastest and most convenient way to contact us, please send an email to [email protected]. Our customer service team monitors this inbox regularly and will respond to your inquiries as quickly as possible.

Whether you have questions about product details, need assistance with an order, or require help with returns or exchanges, we’re here to provide the support you need. Please include your order number or any relevant details to help us assist you more effectively.

Customer Support Hours

Our team is available to assist you during our business hours, Monday through Friday. We strive to respond to all emails within 24 hours, and often sooner. Please note that response times may vary during peak periods or holidays, but we are committed to ensuring your satisfaction.

Feedback and Suggestions

We appreciate and value your feedback. If you have suggestions on how we can improve our products or services, please do not hesitate to share them with us. Your insights are crucial in helping us enhance our offerings and ensure that we meet your needs effectively.

Shipping Inquiries

If you have questions about shipping, including delivery times, tracking your order, or our shipping policies, please refer to our Shipping Policy for detailed information. Should you need further clarification, feel free to reach out to us at [email protected].

Product Inquiries

For any questions about our products, including sizing, materials, or availability, our team is here to provide you with detailed information. Don’t hesitate to contact us if you need assistance choosing the perfect pair of earmuffs or if you have any other product-related queries.

Thank you for choosing Urban Elegance. We are dedicated to providing you with a seamless and enjoyable shopping experience. We look forward to hearing from you and assisting you with your needs.

Warm regards,

The Urban Elegance Team